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Managing customer experience and service in aviation

Managing Customer Experience & Service in Aviation

This Commonwealth Institute Aviation Customer Experience & Service Management Programme is a practical two-day executive programme for professionals responsible for managing passengers, customers, clients and service relationships across the aviation industry.

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Managing customer experience and service in aviation

Managing Customer Experience & Service in Aviation

This Commonwealth Institute Aviation Customer Experience & Service Management Programme is a practical two-day executive programme for professionals responsible for managing passengers, customers, clients and service relationships across the aviation industry.

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Strategic Insights for Registrars

Strategic Insights for Registrars

A two-day executive programme designed to equip registrars and senior academic administrators with advanced strategic insights, governance wisdom, practical tools, and leadership frameworks necessary for institutional excellence in swiftly changing higher education environments.

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Prof. Femi Olufunmilade, PhD

Femi Olufunmilade

Prof. Femi Olufunmilade is currently Director, Buratai Center for Contemporary Security Affairs, which he pioneered, at Igbinedion University Okada, Edo State, Nigeria. Previously at the same institution, he served as Head of Department of International Relations and Strategic Studies,...

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Leading New Teams

Leading New Teams

Leading New Teams, a two-day executive programme designed to help leaders build trust quickly, establish clarity of purpose, and create a culture of collaboration and accountability.

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Elevating Procurement Strategy

Elevating Procurement Strategy

Elevating Procurement Strategy, a two-day executive programme designed to transform procurement thinking from transactional purchasing to strategic value creation.

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Crisis Management for Corporate Affairs

Crisis Management for Corporate Affairs

Crisis Management for Corporate Affairs is a one-day executive seminar designed to empower professionals in corporate affairs, communications, and leadership with the frameworks, tools, and decision-making skills needed to navigate crises with confidence and resilience.

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Strategic Insights for Registrars

Strategic Insights for Registrars

A two-day executive programme designed to equip registrars and senior academic administrators with advanced strategic insights, governance wisdom, practical tools, and leadership frameworks necessary for institutional excellence in swiftly changing higher education environments.

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Corporate Governance for Directors

Corporate Governance for Directors

A transformative learning experience designed for current and aspiring board directors, trustees, and governance leaders committed to advancing organisational integrity, strategic oversight, and sustainable performance.

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Strategies for adding value to Non-executive directors

Strategies for Adding Value for Non-Executive Directors

This specially designed programme aims to equip Non-Executive Directors with the skills and insights necessary to drive organisational growth, boost revenues, and enhance the corporate profile. With the increasing complexity of today’s business landscape, NEDs play a pivotal role...

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Strategic Leadership for Education Leaders

Strategic Leadership for Education Leaders

This workshop aims to provide participants with innovative insights and practical tools to enhance the management, governance, and global competitiveness of tertiary institutions within the Commonwealth.

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