Professional Certificate Programme
Professional Certificate in Customer Service Management
Duration:
Course Start Date:
Learning Mode:
Overview
The CIAPS Professional Certificate in Customer Service Management is designed to equip professionals with the skills, strategies, and confidence to lead in the fast-paced world of customer relations. It is a hands-on programme focusing on practical solutions to modern customer service challenges, ensuring you deliver outstanding value to your customers and organisation.
Participants in this course will have the option of specialising in their chosen sectors.
Learning Outcome
The average salary of a Certified Customer Service Manager in the UK is around £35,000.
Every organisation needs customer service managers, and the demand for customer service managers grows every day.
As a Customer Service Manager, your primary tasks will include:
- Managing responses to customer enquiries
- Ensuring seamless delivery of goods and services
- Handling Complaints.
- Setting Team Goals
- Ensuring Standards and Quality
- Staff Training
Course Content
Participants in this CIAPS Certified Registered Manager Course will:
- Gain a comprehensive understanding of Customer Experience Management.
- Master Communication Skills for Customer service Management
- Develop Leadership and Team Management skills to manage people and facilities.
- Build competencies for managing complaints
- Build competency and Strategies for crises and difficult
- Master Digital Customer Service Management
- Be guided to become a Recognised and Registered Manager
Where you can work
Graduates of the CIAPS Certified Registered Manager programme will be well-prepared to work in:
- Banking and Finance
- Education
- Health
- Hospitality and Leisure
- Retails
- Transport Services: Air, Land, Rail and Sea.
Attendance and Duration
Registration Fee
100
Tuition Fee
1200
- You can register now and pay your Tuition fees later
- 30% Down Payment for tuition fee (spread the balance over the duration of the course)
- Installment payment plans are available for tuition fee.
- Registration Fee:
100 - Tuition fee:
1200
Includes tuition, learning material, and ancillary facilities.
Save up to 50% on your Tuition Fee.
If you qualify for all discounts, you can pay as little as
- Early bird Discount (15% of tuition fee): Complete 50% of the tuition fee before course start date to be eligible for this discount.
- Referral Discount (15% of tuition fee): If a former CIAPS student referred you to CIAPS, you can include his/her CIAPS student number as the discount code in the registration form to be eligible for this discount.
- Unemployment Discount (20% of tuition fee): This discount is available to applicants who are unemployed.
You can claim any or all of these discounts in the Registration Form when applying for the course.
The CIAPS Advantage
Learn from the best
Our faculty are top professionals in the field.
Flexible study times
You can choose to have your classes on weekdays (Monday to Friday) or weekends (Saturday and Sunday).
Develop practical skills
During the programme, you will experience different areas of this field's roles and projects that help you build skills.
Career support
We have a team of competent and passionate professionals available to assist you with career guidance, CV preparations and registrations with international professional bodies.
Enabling learning environment and friendly staff
Learn and grow in a comfortable learning environment with great welfare services.
Earn an international certificate
CIAPS is an internationally recognised professional graduate school. Earning our certificate makes you competitive locally and globally.
Applicants for this course should have a first degree or equivalent (Bachelors, HND). Having a good grade is a major advantage. Applicants without such qualifications may apply, but their applications will be subject to a more complex process and they will be required to demonstrate their ability to successfully follow the programme.
In all cases, applicants will be tested by CIAPS through written assessments and verbal interviews. Applicants will be deemed successful only if they are judged to possess a good mix of:
- Imagination and creative thinking
- Written and verbal communication skills
- Ability and willingness to learn
- Sense of responsibility and ability to work in a team
- Resilience and stability
- Integrity and respect for others
*Applicants are highly advised to have access to a laptop or equivalent
