“ …In business, dealing with complaints is almost unavoidable;
In management not turning complaints into opportunities is incompetence…” Anthony A. Kila
Have you noticed that in times of high prices and low incomes, people tend to complain more?
Yes you are right.
Researches have shown that when there is less money people become less tolerant with their suppliers, service providers and even partners.
For any business or professional to survive, it is now important to know how to avoid and manage complaints.
The Techniques for Managing Complaints in a stringent Economy is a one-day strategic workshop aimed at anybody dealing with people either as clients, staff or stakeholders in general.
It is ideal for those involved in customer service staff and their supervisors, relationship managers and account officers, sales managers and operation officers.
The programme is also highly recommended for those dealing with staff, suppliers, students and the press.
Those starting a career in customer service or just entering new leadership roles are welcome to this programme as we shall explore about managing expectations and limited resources.
The programme is rigorous, interactive and very engaging, it is strongly recommended that participants come with questions and issues relating to complaints and specific problems they have to deal with in their jobs.
Participants will leave the programme with a clear idea of:
Nature, Origin and sources of complaints
Techniques for avoiding complaints
How to turn complaints into opportunities
Strategies for using other companies complaints
Dealing with internal complaints
Venue: CIAPS 21 Adekunle Fajuyi Crescent off Adeniyi Jones Ikeja Lagos.
Date: Saturday, 30th June 2018
Time: 9 am prompt
Fees Cost per Delegate is 45,000 Naira. This includes
• Course Materials
• Breakfast & Lunch
To Participate you can call 013428624 or 09022442197 or click here